PACI and Zain Forge Strategic Alliance to Boost Customer Service with GIS Integration

PACI and Zain integrate GIS portal and ‘Kuwait Finder’ to enhance service efficiency and satisfaction.

The Public Authority for Civil Information (PACI) and Mobile Telecommunications Company – Zain have reportedly announced a landmark collaboration agreement aimed at integrating PACI’s Geographic Information Systems (GIS) portal and ‘Kuwait Finder’ services with Zain’s systems. This strategic partnership is reportedly set to significantly enhance Zain’s customer service efficiency across multiple levels.

The integration of PACI’s advanced GIS portal and the widely used ‘Kuwait Finder’ services will provide Zain with a robust platform to streamline its operations and deliver more precise and responsive customer support. The GIS portal offers comprehensive geospatial data, while the ‘Kuwait Finder’ app provides detailed maps and location-based services across Kuwait.

By leveraging these tools, Zain will reportedly be able to optimize its service delivery, from network management to customer service interactions. The precise location data and mapping capabilities will enable Zain to address customer issues more swiftly and accurately, improving overall service quality and customer satisfaction.

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