Smartz Solutions and Vox Partner to Redefine Customer Engagement in South Africa

The strategic collaboration aims to revolutionize customer experience with innovative cloud-based contact center solutions.

Smartz Solutions has announced a strategic partnership with Vox, a leading communications provider in South Africa. This collaboration aims to enhance customer engagement solutions across South Africa. By leveraging Smartz Solutions’ innovative platform, Vox is set to redefine customer experience for businesses of all sizes. The partnership will empower Vox to offer advanced, cloud-based contact center solutions that cater to the dynamic needs of the modern market.

Smartz Solutions specialises in providing comprehensive omnichannel communication solutions designed to unify back office operations, communications, and employee engagement. The platform solves critical business challenges by enhancing communication channels and improving customer experience. With the growing demand for efficient, cost-effective customer engagement solutions, Smartz Solutions offers tailored products that evolve with technological trends and market needs.

This collaboration marks a significant milestone for both companies. Vox’s extensive reach and our cutting-edge technology create a perfect synergy to deliver unparalleled customer engagement solutions. We are excited about the future and the value this partnership will bring to our clients.

James Guthrie, Founder, Smartz Solutions

Smartz Solutions is more than just a cloud-based customer engagement platform. It is a digital transformation platform that integrates back office, communications, and employee engagement into one seamless system. The platform ensures security, scalability, and performance through sophisticated containerization, giving each customer a unique environment.

We are thrilled to partner with Smartz Solutions. Their innovative platform aligns perfectly with our mission to provide exceptional communication solutions. Together, we will offer affordable, modular pricing in ZAR, making advanced customer engagement accessible to businesses of all sizes.

Natalie van der Merwe, Head of Telephony, Vox

Smartz Solutions offers three complementary products: Smartz Engage, Smartz Commz, and Smartz Analyz, tailored to meet specific company needs. The platform’s end-to-end CX features support inbound and outbound communications across all channels, making it a true omni-channel solution. Simplified integration using APIs and webhooks reduces implementation time and cost, ensuring a seamless and cost-effective transition for businesses.

With this partnership, Smartz Solutions and VOX are poised to deliver exceptional customer experiences, improve operational efficiency, and drive business growth in the South African market.

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