Airtel Uganda and UCC Clarify Subscriber Verification Exercise in Compliance with New Regulations

Airtel Uganda addresses government-mandated SIM card verification; non-compliance may lead to deactivation. All networks included; free service.

Airtel Uganda, in collaboration with the Uganda Communications Commission (UCC), has today come out to explain the ongoing subscriber verification exercise in compliance with government telecommunications regulations.

Speaking at an event at the Uganda Communications Commission Head offices in Bugolobi, Mr Dennis Kakonge, Airtel’s Legal and Regulatory Affairs Director, said that the reason for the verification exercise is due to new government regulations on SIM card registration introduced in May 2023.

We are now obligated to collect the biometrics of subscribers who were registered under the old process. Airtel Uganda has communicated with affected customers via SMS, automatic diallers, and through our social media channels, urging them to comply with the new regulation.

Mr Dennis Kakonge, Legal and Regulatory Affairs Director, Airtel

SIM cards that remain unverified within the stipulated time frame will be deactivated in full compliance with government regulations. We urge all affected subscribers to act promptly to avoid any disruptions to their services.

Airtel Uganda remains committed to ensuring that our services meet all regulatory requirements and that our subscribers enjoy a seamless and secure mobile experience. We appreciate the cooperation and understanding of our valued subscribers.

Mr Dennis Kakonge, Legal and Regulatory Affairs Director, Airtel

Dr Abdul Salam Waiswa, Head Of Legal Affairs UCC said that the verification is not for only Airtel Uganda Customers but for all licensed networks and is free of charge. He cautioned the public against being scammed into paying to be verified as it is free of charge.

Rebecca Mukite, Manager of Public and International Relations, UCC on her part cautioned whoever has not verified his or her sim card by 12th November 2023 that will have their sim card blocked.

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