Ten additional counties in Kenya have embraced the MyCounty App, an integrated platform that enables citizens to conveniently access and pay for county government services while engaging with local leadership. Originally launched in Makueni in April, the MyCounty App has expanded its reach in collaboration with Safaricom, onboarding these new counties over the past four months.
The counties adopting the app include Nairobi, Uasin Gishu, Samburu, Bomet, Narok, Kitui, Busia, Kilifi, Elgeyo Marakwet, and Kajiado. The move towards digitizing devolution aligns with a cooperative approach between public and private sectors to enhance citizen services.
Peter Ndegwa, Safaricom’s CEO, highlighted the integration efforts, stating that Safaricom is working to connect the MyCounty App channels with various systems guided by county leadership.
Safaricom’s collaboration efforts extend beyond the MyCounty App. The company signed a Memorandum of Understanding (MoU) with the Council of Governors to enhance cooperation in areas like IT security, cyber security guidelines, Own Source revenue, knowledge management through the Maarifa Centre, CSR initiatives, and capacity building.
Ndegwa emphasized that the MoU represents a shared vision for progress, reflecting the commitment to overcoming challenges through collaborative efforts. The ongoing Devolution Conference in Eldoret served as a platform to announce and discuss these advancements.