Uber has integrated M-PESA payments on its platform, enabling riders to pay for trips using Safaricom’s mobile money service. This move follows the recent introduction of the same feature on Uber Eats. Previously, riders had to send cab fare directly to drivers’ M-PESA numbers, bypassing Uber’s involvement and commission collection.
Kui Mbugua, General Manager of UberEats in Kenya, expressed that the partnership with Safaricom aims to enhance the experience for delivery people and customers by providing an easy mode of payment and access to earnings.
The M-PESA integration offers more than just fare settlement. Drivers can now receive disbursements through M-PESA, providing an alternative to bank accounts. This feature enhances financial inclusion for those without bank accounts, while reducing transaction charges for those with bank accounts.
Imran Manji, Head of Uber East Africa, highlighted the significance of this step towards financial inclusion, expressing their excitement to bring the convenience of mobile money to riders.
Safaricom CEO, Peter Ndegwa, emphasized the usefulness of the partnership, enabling drivers and customers to enjoy faster, secure, and affordable payments. He stated that Safaricom remains committed to providing value and opportunities to customers, transforming lives through strategic collaborations.
During the media meeting, Manji also announced a new security addition – audio recording during trips. The feature enhances safety, providing riders with peace of mind as their trips are recorded. The audio recordings are encrypted and stored on devices for seven days, serving as a useful tool for investigations in case of safety concerns.