M-PESA Launches a Shared Service Operation Center in Nairobi

M-PESA Africa has recently launched its M-PESA Africa Shared Service Operation Centre which is hosted in Nairobi.

M-PESA Africa recently launched the M-PESA Africa Shared Services Operation Centre hosted in Nairobi, to oversee service operations and technical support for 5 African markets.

The M-PESA Africa SSOC will provide incident monitoring and resolution for Tanzania, Mozambique, the Democratic Republic of Congo, Lesotho, Ghana and future markets. 

In addition, it will also enable us to manage platform changes and upgrades, manage deployment of new features and capacity, and coordination with technical vendors.

The Shared Service Operations Centre strengthens our position as Africa’s largest fintech and digital ecosystem, bringing us closer to our vision of one M-PESA, providing one platform and unified operations across all our markets. 

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