Ericsson and Batelco, part of the Beyon Group, have successfully deployed Ericsson Customer Acceptance platform, an enterprise blockchain-based solution for the automated collection of acceptance records upon fulfillment of agreed project deliverables. Batelco is the first telecommunication service provider to deploy the solution.
Ericsson Customer Acceptance (ECA) provides significant and impactful results to the customer acceptance process. It reduces the time spent on acceptance-related activities per site by up to 42 percent, thereby achieving faster time-to-market with accuracy. ECA also simplifies the process by providing a single interface for submitting and approving acceptance documents and displaying real-time status of every acceptance item submitted to the platform. Combined with other services and software capabilities, ECA also helps reduce CO2 emissions by removing the need for on-site customer visits to complete the acceptance process.
Batelco is at the forefront of technological innovation, constantly seeking new ways to attain efficiency and effectiveness. We are proud to be the first telecommunication service provider to deploy the Ericsson Customer Acceptance platform. Within a short period of time, we have witnessed the benefits of deploying it. By simplifying our daily activities and achieving quicker installations and project completions, we can bring the latest technologies to our customers more efficiently.. We commend Ericsson for constantly offering new technological solutions that benefit the operations of their customers.Rashed Mohamed, General Manager Technology, Batelco
Apart from enabling site quality assurance and improving the acceptance flow, blockchain secures the integrity of acceptance documentation and enables transparency and traceability between the parties involved.
The Ericsson Customer Acceptance solution aims to provide speed, accuracy, sustainability, and efficiency to the operations between Ericsson and our customers. It strengthens trust, adds immutability and security, and provides full traceability end-to-end. Deploying the Ericsson Customer Acceptance solution with Batelco has demonstrated the benefits and efficiencies that can be achieved in a quick, secure, and resourceful manner. We look forward to future implementations of this blockchain-based solution to drive innovation and customer satisfaction.Nicolas Blixell, Vice President, and Head of Ericsson GCC, Ericsson