In a recent public notice, TelOne has announced that it has suspended its Roll Over Facility. Owing to the several technical errors, the implication of this includes users not being able to use their unused data on their connection. The company announced the news as follows:
PUBLIC NOTICE
23 August 2021
Dear Valued TelOne Clients
We wish to advise our valued clients of the suspension of the data roll over facility with immidiate effect. This is owing to the unremtting failurs on the host platform which has been affecting overall service offering and quality rendering the facility impossible to sustain.
The facility discontinuation will affect new bundle purchases and will not affect running bundles.
The company will continue to explore available alternatives that can support efficient client service and experience.
We are committed to ensure the best service experience at the lowest possible cost and will keep you updated on new developments in due course.
For technical support, billing or eqnuries please call our 24 hour Contact Centre on toll free (from landlines) 950 and (024) 2700950 from other networks. You can also reach us through Chommie on WhatsApp number +263718700950
TelOne Mangement
