Telkom Forms Subsidiaries for Digital and Financial Services

The goal of the latest restructuring was to simplify the customer journey and create more value, thereby releasing better customer experience.

In August last year, Telkom re-organized its structure into Telkom Consumer and Telkom Digital. The reorganization was ‘’to strategically address the digital transformation being witnessed, as well as lay the groundwork towards our long-term goal to become the technology partner of choice.’’ a statement from the company reads. 

Telkom says this new move will also see it better cater to the evolving trends in the telco industry, and in particular, heightened demand for infrastructure and data services. It also adds that no jobs will be affected.

The company highlighted, that there will be no loss of jobs as a result of this exercise which is geared towards furthering its objective of making Telkom the technology partner of choice.

Telkom Kenya says it’s committed to better position its infrastructure asset base and services to drive digital transformation within the Consumer, SME, Corporate and Public Sectors. It also aims to create a smart landing hub for submarine cables that would act as the gateway to the East African region and beyond, bridge the consumer digital divide through the expansion of its 4G/LTE network as well as up-skill its employees to be future-fit, to be able to serve the evolving needs of our customers.

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