Over the past decade, Tigo Pesa has evolved from providing remittance services to a fully-fledged financial service with expanded ecosystem offering micro-loans, insurance, utility payments, mobile banking, international remittance, government payments and merchant payment, most of these coming to our market for the first time through Tigo Pesa.
“It has been an exciting journey of transforming lives of millions of Tigo Pesa users across Tanzania while playing a significant role in revolutionizing mobile money industry and contributiong to the financial inclusion agenda in the country. Currently, Tigo Pesa facilitate more than 1 billion transactions every year, circulating over 27 trillion within the ecosystem therefore contribute significantly to the country’s economy”.Angelica Pesha, Chief Officer – Mobile Financial Services – Tigo Pesa
Through its larger Wakala network, Tigo Pesa has been able to reach the unbanked population and provide them with an easy, secure, and affordable payment and saving system, a drive towards achieving a more financially included community. The Tigo Pesa service has created direct and indirect employment opportunities to more than 120,000 agents/wakalas across the country who make their daily income through facilitating customers transactions. Todate,these agents have received over TSh 692 billion in commissions. In addition, through our seamless financial transactions solutions, Tigo Pesa has enabled small and large businesses to increase business efficiency and productivity hence contribute to the growth of the digital economy.
With the spirit of customer centric innovation, Tigo Pesa has managed to bring a number of first to the world solutions including; mobile money Interoperability, International money transfer with currency conversion,Self-Care tools to give customers more control of their transactions and wallets, Micro-Insurance services (Bima Mkononi), Interest distributions, Merchant payment services (Lipa Kwa Simu) and Mobile Financial Servies App (Tigo Pesa App). Apart from this, Tigo Pesa was among the first mobile money operators to be certified by GSMA,a testament to the secure, transparent and reliable world class services offered Tigo Pesa.
The campaign to celebrate Tigo Pesa achievements, with a theme “Jana, Leo na Kesho, Tunaendelea kuwa Zaidi ya Pesa” is launched today where everyone wins with Tigo Pesa. Throughout the 10 weeks of this campaign customers will get cash bonuses of up to TSh 10,000/-, free minutes, free SMS, or free MB when they use Tigo Pesa to; make payments for bills, utility, goods and services, send money to other Tigo Pesa customers, receiving money from the bank or other networks and other countries.
Customers will also enter a weekly draw where 10 customers will stand a chance to win TSh 1 Million every week and 10 grand winners will get a chance to win TSh 10 Million each at the end of the campaign. There will also be various bonuses for the Tigo Pesa wakalas based on their performance.
The success of Tigo Pesa in the last decade marks the beginning of a bright future in digital payments in Tanzania as the company is looking into becoming a one-stop-shop for all customers’ financial needs with more relevant solutions that will keep evolving.